BizNews – Akio Unified: a qualitative boost for Bruneau’s customer service thanks to AI
Vincent GELBARD, Customer Service Manager at Bruneau, the French leader in office supplies, shares his experience of integrating Artificial Intelligence…
AKIO at the G20 Entrepreneurs: focusing on the Customer Experience
The G20 Young Entrepreneurs (G20 YEA) is a global network of young entrepreneurs from G20 countries. Each year, ahead of…
10-14 June – Entrepreneurs’ Summit – G20 YEA 2024
Patrick GIUDICELLI, CEO and founder of AKIO, represents France at the G20 YEA in Brazil.Each year, G20 members meet to…
How to use analytics to improve customer service with Akio.cx
Improving customer service is a constant goal for businesses of all sizes. By delivering an exceptional customer experience with Akio.cx,…
BizNews – New customers in France and in Europe for Akio Unified and ALE Connect powered by AKIO
They have put their trust in us: STELOGY is beefing up the membership service of RESAH (Réseaux des Acheteurs Hospitaliers)…
TechNews – Akio Unified: Boost your contact center thanks to AI with the integration of Akio Insights
Discover the new integration for an omnichannel contact center boosted by AI and Insights, with our Voice of the Customer…
TechNews – Akio TWS: v5 validated on version R8.1 of Mitel MiVoice 5000
Since its launch in 2001, Akio TWS has established itself as an avant-garde software suite in the world of CTI…
BizNews – Akio TWS: MSA (Mutualité Sociale Agricole) passes the 15,000 user mark (including almost 9,000 softphones)
In an increasingly digitised and flexible business world, an organisation's ability to adapt and innovate in its communication tools and…
TechNews – Akio Insights: Explore your customer data like never before!
New features for more powerful and intuitive analysis of customer interactions.At AKIO, we are convinced that understanding your customers is…
BizNews – Akio Insights: Kiabi, listening to customers in the conversational age
For almost 7 years, French fashion retailer Kiabi has been using Akio Insights, the customer feedback and interaction analysis platform,…