Alcatel-Lucent Enterprise expands its Digital Age Communications portofolio with ALE Connect powered by AKIO, an innovative platform born from a two years R&D partnership, combining the best of call center phone and digital technologies.
Alcatel-Lucent Enterprise clients using the exceptional capabilities of the OmniTouch® Contact Center Standard Edition to handle customer requests over the phone, have now the ability to manage digital interactions (email, WCB, chat, FB Messenger, Twitter DM) with ALE Connect, hybrid Call Center as a Service solution.
Read the Press Release to know more about this unique offer allowing companies to tackle the challenges of Customer Relationship Management in the digital age!
