The French Customer Relationship Tech sector continues to grow and diversify, and it is with great enthusiasm that we salute the initiative of Marine DECK, an independent consultant, for her remarkable mapping work. This process of clarification and organisation highlights key players, including AKIO, which occupies a strategic position within this rapidly expanding ecosystem.
AKIO, ‘Made in France’ CX software publisher
Positioned in the telephony solutions category, AKIO stands out for its integrated approach to managing customer interactions: phone calls, emails, chat and social networks. Its omnichannel platform enables businesses to centralise communications, deliver a consistent customer experience and strengthen customer engagement, while optimising internal processes.
Faced with increasingly demanding customer expectations, AKIO is a genuine ally for companies seeking to combine operational performance and customer satisfaction.
An omnichannel vision to drive business performance
One of AKIO’s strengths lies in its ability to offer all channels on a single platform. This positioning enables companies to :
Reduce the fragmentation of tools: thanks to an all-in-one solution, teams gain in efficiency and fluidity
Incorporate the latest innovations in AI: real-time analysis of interactions, pre-qualification and response assistance
Improve customer satisfaction: a unified view of interactions ensures that requests are dealt with quickly and in context
Contribute to digital sovereignty: AKIO, like other French tech players, is helping to develop robust local alternatives to international solutions.
An ecosystem in motion
By highlighting 40 French CRM suppliers, Marine DECK is underlining the importance of supporting a rich and dynamic ecosystem. AKIO features prominently thanks to its recognised expertise and its commitment to responsible, high-performance technology.
This mapping exercise is much more than a simple directory: it is a veritable compass for companies wishing to equip themselves with innovative, reliable solutions that are aligned with their strategic needs.
