Client News – Düsseldorf Red Cross goes omnichannel with ALE Connect powered by AKIO
The success story continues in Europe for ALE Connect powered by AKIO with our partner Alcatel-Lucent Enterprise (ALE). Cosmotel IT,…
Offering an omnichannel customer journey to optimise the customer experience
Discover Akio.cx, the software suite designed to improve the Customer Experience: from managing customer interactions to analysing the Voice of…
AKIO is featured in the AFRC & Accenture panorama of customer relationship solution providers using generative AI
Generative artificial intelligence (AI) is changing the way companies interact with their customers. AKIO is at the forefront of this…
Product News – Akio Unified: Agile management of the omnichannel contact center – Real Time Dashboards
The supervision module of the Akio Unified omnichannel customer interaction management platform enables contact center supervisors and managers to optimally…
AKIO at the G20 YEA 2024: Towards a Sustainable Customer Experience Revolution
An interview with Patrick GIUDICELLI, President and founder of AKIO, France's representative at the G20 YEA 2024. This event, bringing…
Check out AKIO in the 2024 mapping of innovative startups in Europe by Hub France IA
We are proud to announce that AKIO has been included in Hub France IA's 2024 mapping of Artificial Intelligence start-ups.…
The benefits of a fully omnichannel customer service
The omnichannel approach to customer service has become an essential strategy for companies wishing to offer a fluid and consistent…
BizNews – Air France KLM Cargo: competitive intelligence takes off with Akio Insights
Air France KLM Martinair Cargo, world leader in air freight transport, is strengthening its market position thanks to an innovative…
BizNews – Akio Unified: a qualitative boost for Bruneau’s customer service thanks to AI
Vincent GELBARD, Customer Service Manager at Bruneau, the French leader in office supplies, shares his experience of integrating Artificial Intelligence…
AKIO at the G20 Entrepreneurs: focusing on the Customer Experience
The G20 Young Entrepreneurs (G20 YEA) is a global network of young entrepreneurs from G20 countries. Each year, ahead of…