Product News – Akio Insights: the Voice of the Customer for your Customer Experience strategy
Customer Experience, a key factor in the success of organisations, is shaped by all the interactions that a customer may…
Improve contact center performance and the quality of Customer Relations with Akio.cx
In a world where 70% of consumers believe that AI can improve the personalisation and efficiency of the customer experience,…
AKIO is featured in the cartography “The 40 french customer relations tools”
The French Customer Relationship Tech sector continues to grow and diversify, and it is with great enthusiasm that we salute…
How to simplify the management of customer interactions to improve the agent and customer experience?
Akio Unified is an intuitive and unified omnichannel contact center platform, designed to support agents in their daily tasks and…
Client News – Stelogy boosts the efficiency of RESAH’s subscriber service with Akio Unified
The Réseau des Acheteurs Hospitaliers (RESAH) is a leading purchasing group in the French hospital sector, which is gradually extending…
Client News – Düsseldorf Red Cross goes omnichannel with ALE Connect powered by AKIO
The success story continues in Europe for ALE Connect powered by AKIO with our partner Alcatel-Lucent Enterprise (ALE). Cosmotel IT,…
Offering an omnichannel customer journey to optimise the customer experience
Discover Akio.cx, the software suite designed to improve the Customer Experience: from managing customer interactions to analysing the Voice of…
AKIO is featured in the AFRC & Accenture panorama of customer relationship solution providers using generative AI
Generative artificial intelligence (AI) is changing the way companies interact with their customers. AKIO is at the forefront of this…
Product News – Akio Unified: Agile management of the omnichannel contact center – Real Time Dashboards
The supervision module of the Akio Unified omnichannel customer interaction management platform enables contact center supervisors and managers to optimally…
AKIO at the G20 YEA 2024: Towards a Sustainable Customer Experience Revolution
An interview with Patrick GIUDICELLI, President and founder of AKIO, France's representative at the G20 YEA 2024. This event, bringing…
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