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20240909_AKIO_ProductNews

How to simplify the management of customer interactions to improve the agent and customer experience?

Akio Unified is an intuitive and unified omnichannel contact center platform, designed to support agents in their daily tasks and…

Continue ReadingHow to simplify the management of customer interactions to improve the agent and customer experience?
20241016_AKIO_ClientNews_Resah_Stelogy

Client News – Stelogy boosts the efficiency of RESAH’s subscriber service with Akio Unified

The Réseau des Acheteurs Hospitaliers (RESAH) is a leading purchasing group in the French hospital sector, which is gradually extending…

Continue ReadingClient News – Stelogy boosts the efficiency of RESAH’s subscriber service with Akio Unified
20241104_AKIO_ALEConnect_CroixRouge

Client News – Düsseldorf Red Cross goes omnichannel with ALE Connect powered by AKIO

The success story continues in Europe for ALE Connect powered by AKIO with our partner Alcatel-Lucent Enterprise (ALE). Cosmotel IT,…

Continue ReadingClient News – Düsseldorf Red Cross goes omnichannel with ALE Connect powered by AKIO
20241014_AKIO_Article_CX_Akio.cx

Offering an omnichannel customer journey to optimise the customer experience

Discover Akio.cx, the software suite designed to improve the Customer Experience: from managing customer interactions to analysing the Voice of…

Continue ReadingOffering an omnichannel customer journey to optimise the customer experience
20240806_Article_Etude_IAGen

AKIO is featured in the AFRC & Accenture panorama of customer relationship solution providers using generative AI

Generative artificial intelligence (AI) is changing the way companies interact with their customers. AKIO is at the forefront of this…

Continue ReadingAKIO is featured in the AFRC & Accenture panorama of customer relationship solution providers using generative AI
20240909_AKIO_ProductNews

Product News – Akio Unified: Agile management of the omnichannel contact center – Real Time Dashboards

The supervision module of the Akio Unified omnichannel customer interaction management platform enables contact center supervisors and managers to optimally…

Continue ReadingProduct News – Akio Unified: Agile management of the omnichannel contact center – Real Time Dashboards
20240611_G20Yea_Brazil

AKIO at the G20 YEA 2024: Towards a Sustainable Customer Experience Revolution

An interview with Patrick GIUDICELLI, President and founder of AKIO, France's representative at the G20 YEA 2024. This event, bringing…

Continue ReadingAKIO at the G20 YEA 2024: Towards a Sustainable Customer Experience Revolution
20240621_AKIO_Carto_HubFranceIA_EN

Check out AKIO in the 2024 mapping of innovative startups in Europe by Hub France IA

We are proud to announce that AKIO has been included in Hub France IA's 2024 mapping of Artificial Intelligence start-ups.…

Continue ReadingCheck out AKIO in the 2024 mapping of innovative startups in Europe by Hub France IA
20240612_AKIO_Article_Omnicanalite

The benefits of a fully omnichannel customer service

The omnichannel approach to customer service has become an essential strategy for companies wishing to offer a fluid and consistent…

Continue ReadingThe benefits of a fully omnichannel customer service
20240701_AkioInsights_BizNews

BizNews – Air France KLM Cargo: competitive intelligence takes off with Akio Insights

Air France KLM Martinair Cargo, world leader in air freight transport, is strengthening its market position thanks to an innovative…

Continue ReadingBizNews – Air France KLM Cargo: competitive intelligence takes off with Akio Insights
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About AKIO

Customer satisfaction is no longer just about providing a good response; it’s about gaining deeper insights into customer expectations and delivering tailored solutions. That’s why AKIO has developed Akio.cx, an innovative software suite that analyzes all types of interactions and supports customer service agents in enhancing both Customer and Employee Experience. By leveraging intelligent, collaborative technologies, Akio.cx ensures personalized, efficient responses.

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