Editor of the omnichannel contact center software Akio.cx
Which is why AKIO has developed Akio.cx, an innovative software suite that analyses all types of interactions and assists the advisor in improving the Customer and Employee Experience, by relying on intelligent and collaborative technologies.
25
years
5
sites
65
employees
AKIO’s Vision and Mission
AKIO is one of the major software editors in Europe, with over 2000 users all over the world. Our Akio.cx platform is designed for contact centers and customer service departments. It is the only native omnichannel software on the market, a strength that is recognised by Gartner as being essential in the improvement of client satisfaction and understanding your clients.
Distributed by major telephone operators, member of the BPI Excellence innovation network, the company has built its success on four core values: humility, kindness, ambition and openness.
Process, Technology and Artificial Intelligence
Cloud
Specifically created for a cloud environment, our software is designed to bring security, flexibility and simplicity. Its elastic architecture guarantees resilience and makes it easy to increase usage. The devops team at Akio carry out frequent updates, to take into account clients’ needs.
Agility
The product teams have placed the agile values and methods at the heart of their development programme. Quality, reactivity, adaptation and continuous improvement, with the aim of providing concrete solutions that meet clients’ needs, both B2B and B2C, in all sectors of activity.
Innovation
Akio’s team of experts work continuously to improve our semantic analysis engine to provide more precise analysis of conversations – voice of the customer – and continue to innovate with the use of artificial intelligence to improve client experience.
AKIO Ecosystem
Our partners include consultants, technology firms, outsourcers, integrators…
Akio.cx Platform
The company develops the Akio.cx platform: a solution used by client relations and contact centers of SMEs, major groups and institutions, from 5 to several thousand agents. The software suite is designed for the unified management of omnichannel client interactions: voice, email, chat, messaging, social media… equipped with a module for the semantic analysis of client feedback and e-Reputation monitoring.
News
Trade fairs, afterwork events, workshops … There is always something happening in Akio’s dynamic ecosystem!
