Akio Insights, voice of the customer and reputation analysis software
The conversations that take place between your customers and customer advisor, and opinions expressed all over the web (social media, blogs, reviews, forums..) provide an extraordinary knowledge base enabling you to better understand expectations, identify irritants, be alerted in real time or detect trends for the CEO, call center, marketing or product departments, if you are capable of analysing all the exchanges, structuring the topics identified and evaluating the feelings on each subject raised.
No easy task, except for Akio Insights!
Ask for a demo and discover its ability to reveal the most important and/or urgent information, then deliver it back to you in a user-friendly interface, all in strict compliance with confidentiality regulations.
The data collected in this form are saved in a digital file by the Marketing department in order to keep you informed about best practices, new functionalities and updates of our products, and all other news related to the company. They are kept, in France, for the length of time necessary for our exchanges and will be used by the Marketing, Commercial and HR departments. In line with French law (“informatique et libertés”), you can exercise your right to have access to or modify your data by writing to contact.web@akio.com.